Refund and Return Policy

Final Sale – Handmade Product

All hats are final sale. Due to the custom and handcrafted nature of our products, we do not accept returns, refunds, or exchanges.

Why We Do Not Accept Returns

Custom Craftsmanship: Each hat is mostly made by hand and often made to order, making it unique and not eligible for resale.

Hygiene Standards: For health and safety reasons, we are unable to accept returns on worn or tried-on items such as hats.

Small Business Operations: As a small-scale maker, my production process requires a significant investment of time and resources. A no-return policy helps me maintain the quality and sustainability of my offerings.

Customer Satisfaction
I stand behind the quality of my work. If your item arrives with damage or a clear defect in craftsmanship, please contact me within 7 days of delivery. I will evaluate the situation and, if appropriate, may offer a repair or replacement at my discretion.

Before Purchasing
Please review all product details, including descriptions, sizing, and photos, carefully before placing your order. If you have any questions about a specific item, don’t hesitate to reach out before checking out.

By completing your purchase, you acknowledge and agree to the terms outlined above. 

A Little Note From Me
Hey, I totally get that this policy might feel a bit rigid. I wish I could offer more flexibility, truly. But this is a one-human show over here! Every hat is made with my own two hands, often while re-watching some of my favorite festival sets and snuggling a very needy cat named Killian (see the Hat Care page for more information on this being a cat friendly studio) and handling returns would stretch me thin. I pour a ton of time, love, and late-night snack energy into every piece, so thank you for understanding and supporting handmade art the way it’s meant to be imperfectly perfect, weird and uniquely yours.