Refund and Return Policy

Final Sale – Handmade Product

All hats are final sale. Due to the custom and handcrafted nature of our products, I do not accept returns, refunds, or exchanges.

Why We Do Not Accept Returns

Custom Craftsmanship: Each hat is mostly made by hand and often made to order, making it unique and not eligible for resale.

Hygiene Standards: For health and safety reasons, I am unable to accept returns on worn or tried-on items such as hats.

Small Business Operations: As a small-scale maker, my production process requires a significant investment of time and resources. A no-return policy helps me maintain the quality and sustainability of my offerings.

Customer Satisfaction
I stand behind the quality of my work. If your item arrives with damage or a clear defect in craftsmanship, please contact me within 7 days of delivery. I will evaluate the situation and, if appropriate, may offer a repair or replacement at my discretion.

Before Purchasing
Please review all product details, including descriptions, sizing, and photos, carefully before placing your order. If you have any questions about a specific item, don’t hesitate to reach out before checking out.

By completing your purchase, you acknowledge and agree to the terms outlined above. 

A Little Note From Me
Hey, I totally get that this policy might feel a bit rigid. I wish I could offer more flexibility, truly. But this is a one-human show over here! Every hat is made with my own two hands, often while re-watching some of my favorite festival sets and snuggling a very needy cat named Killian (see the Hat Care page for more information on this being a cat friendly studio) and handling returns would stretch me thin. I pour a ton of time, love, and late-night snack energy into every piece, so thank you for understanding and supporting handmade art the way it’s meant to be imperfectly perfect, weird and uniquely yours.