Custom MaylahDee (Preorder)

Final Sale – Handmade Product

All products are final sale. Due to the custom and handcrafted nature of our products, I do not accept returns, refunds, or exchanges.

Why I Do Not Accept Returns

Custom Craftsmanship: Each hat is mostly made by hand and often made to order, making it unique and not eligible for resale.

Hygiene Standards: For health and safety reasons, I am unable to accept returns on worn or tried-on items such as hats.

Small Business Operations: As a small-scale maker, my production process requires a significant investment of time and resources. A no-return policy helps me maintain the quality and sustainability of my offerings.

Customer Satisfaction
I stand behind the quality of my work. If your item arrives with damage or a clear defect in craftsmanship, please contact me within 7 days of delivery. I will evaluate the situation and, if appropriate, may offer a repair or replacement at my discretion.

Before Purchasing
Please review all product details, including descriptions, sizing, and photos, carefully before placing your order. If you have any questions about a specific item, don’t hesitate to reach out by email or on Instagram before checking out.

By completing your purchase, you acknowledge and agree to the terms outlined above. 

A Little Note From Me
Hey, I totally get that this policy might feel a bit rigid. I wish I could offer more flexibility, truly. But this is a one-human show over here! Every item is made with my own two hands, often while re-watching some of my favorite festival sets and snuggling a very needy cat named Killian (see the Hat Care page for more information on this being a cat friendly studio) and handling returns would stretch me thin. I pour a ton of time, love, and late-night snack energy into every piece, so thank you for understanding and supporting handmade art the way it’s meant to be; imperfectly perfect, weird and uniquely yours. With that being said if you have any issues please reach out so I can at least offer direction and so I can know for future creations/customers. 

Shipping Policy

Processing Time
Orders for ready-to-ship items are typically processed within 1–3 business days. Unless otherwise noted in case of custom orders and when Dee is on holiday. Please note that during high-volume periods (such as holidays or promotional events), processing may take slightly longer. I do my best to ensure your order ships promptly and efficiently.

Shipping Rates
Shipping costs are calculated at checkout based on your location, shipping method, and the total weight of your order.
All applicable charges will be displayed before finalizing your purchase.

Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, I am not liable for any packages that are lost, stolen, or damaged in transit.
If your shipment is affected by any of these issues, we recommend filing a claim directly with the carrier. Most carriers offer claim processes for these situations. 
Please retain your tracking information, as it is required when initiating a claim. 

Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor the status of your delivery.
If you encounter any issues with your tracking or have questions about your shipment, you are welcome to contact me for assistance.

MaylahDee Care & Product Info

How to Care for Your MaylahDee
To keep your MaylahDee looking its best, please follow these care guidelines:

Do Not Machine Wash
If necessary, spot clean gently by hand using cold water. 

Eyelash Information
Heat may damage the lashes or distort their shape. Each MaylahDee package includes a spoolie brush. If the lashes become warped, add water to the spoolie and gently brush the lashes to re-shape.

Handle with care and do not tightly pack your item when traveling or for storage, you will warp the eyelashes. These are handmade pieces treat them well and they’ll last for many adventures, festivals, and side quests.

What to Expect
Each hat and backpacks ears, faceplates, eyes, mohawks, feet and pockets are created by hand, with love and attention to detail. All hats that are pre-made ship 1-3 business days after purchase. Customs ship 1-2 weeks after agreed upon specifications.

Sizing: Each hat is one size fits most and most have adjustable strings inside to allow them fit your head more snug. 

Ears: If the ears are not as fluffy due to shipping or don’t sit quite right initially, don't worry this is normal. Gently re-fluff them with your hand to obtain the correct shape.

Secret Pocket: Each pocket is located on the back of the hat. Gently pull open and re-secure to store your items.

Thank you for supporting handmade work. Your purchase keeps creativity alive. While every effort is made to keep your handmade item cat-dander-free, this is a cat-friendly studio. I use allergen-neutralizing sprays and pack items carefully, but if you have a severe allergy, please reach out before ordering!